Advanced insurers are turning toward more sophisticated methods of fraud detection. It goes without saying the earlier fraud is identified, the sooner aggressive action can be taken against the claimant.
Fraud Detection – First Notice has worked with clients to develop a series of “fraud” questions to be inserted into auto call flows. Based on the answers to those questions and data (e.g., policy inception date) pulled from a client's policy administration system and from 3rd-party sources, First Notice generates a fraud-probability score. If the score exceeds a client’s threshold, it is flagged for SIU or fraud units.